Shipping policy
At Studio Red Lifestyle, we aim to deliver a smooth, reliable, and transparent shipping experience across Australia.
1. Processing Time
Orders are typically processed within 2–5 business days after payment confirmation.
Custom or made-to-order items may require additional processing time. You will be notified if this applies to your order.
2. Shipping Locations
We currently ship Australia-wide.
For international shipping enquiries, please contact our support team to confirm availability and pricing.
3. Shipping Charges
Shipping fees are calculated at checkout based on the delivery location, size, and weight of your order.
- Free shipping is available on orders over $500, excluding furniture products.
- Furniture items are shipped separately and incur shipping charges regardless of order value.
- Promotional free shipping offers may apply from time to time.
4. In-Store Pickup
We offer free in-store pickup on all orders, regardless of order value.
Once your order is ready, you will be notified via email or phone to arrange collection.
5. Delivery Time
Standard delivery within Australia typically takes 5–12 business days, depending on your location.
Deliveries to regional or remote areas may take longer.
6. Order Tracking
Once your order has been dispatched, a tracking number will be provided via email so you can monitor your delivery in real time.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with photos. Our team will assist you promptly in resolving the issue.
8. Returns & Refunds
For information on returns or exchanges, please refer to our Returns Policy.